Refund & Reprint Policy

Custom products

Every transfer is printed to order from your artwork, so we can't accept returns or exchanges, and we don't refund for change of mind, ordering mistakes, or wrong sizes you chose.

Durability guarantee

If a transfer peels, cracks or washes out within 30 days of delivery or pickup, send us your order number and clear photos and we'll reprint the affected transfers free. The guarantee applies when the transfer was pressed following our pressing instructions and washed inside out in cold water. It does not cover pressing errors, unsuitable fabrics (e.g. heat-sensitive, waterproof-coated or silicone-treated), damage from bleach, dry cleaning or ironing directly on the print, or anything visible in your approved proof. A free reprint is the full remedy under this guarantee.

Printing defects — we reprint

If something is wrong because of our printing (missing colour, smearing, adhesive problems, wrong file printed), email us within 48 hours of delivery or pickup with your order number and clear photos. We'll reprint the affected transfers free, or refund them if a reprint isn't possible.

We print exactly as you approved in your proof at checkout, so anything visible in that proof is not a defect. Also not considered defects: low-resolution files accepted at checkout, colour differences from your screen, faint semi-transparent areas, thin lines or tiny text, and problems from pressing (temperature, time, pressure, fabric).

Cancellations

• You: email us right away. If the order hasn't started printing, we'll cancel it and refund in full. Once printing starts it can't be cancelled.
• Us: we may refuse or cancel any order, at any time and for any reason, and refund the full amount paid (see Terms §3).
• Rush fee: if we miss a rush (next business day) deadline because of us, the rush fee is refunded.

Shipping problems

Lost or damaged parcels: contact us within 7 days of the expected delivery date and we'll work with the carrier. Make sure your address is correct — re-shipping to a corrected address is charged.

How refunds are paid

Refunds go back to the original payment method and usually appear within 5–10 business days.